Questions & Answers

How do I know which paddle is right for me?

We’ll try to keep this as short and sweet as possible without confusing anyone!

Wooden paddles: As wood is heavier than composite materials such as carbon fibre, their handles and body are made a bit smaller in order to offer the best match between weight and ease of play. Traditional paddles are wooden and are a GREAT entry point for any new or recreational player.

Glass Fibre Paddles: These offer the most ‘pop’ or strength as glass fiber is a very hard surface. It’s lightweight allows you to play with strength for long periods of time without experiencing too much fatigue. 

Carbon Fiber Paddles:  Carbon fibre allows the impact of the ball to be well distributed throughout the paddle head. This means that the ‘sweat spot’ on your racket is much larger and allows you to make hard shots with more ease. It’s textured surface also allows for better ball control and spin for experienced players.

In short….. picking a paddle will depend on your budget, skill level and general preference !

NIROBI strives to offer each option at the lowest price points possible for all to enjoy the game, at their level!

Where is your company Located?

Our family business operates on the south shore of Montreal. Our product lines as well as our brand image are thought and designed by our local staff. We are fortunate to be working with devoted local Canadian staff and partners ranging from warehousing and shipping to web and creative work in order to offer the best experience possible to our customers. The products themselves are made in China.

Where are your products made?

Our products are manufactured in China. We are proud to have partnered with the largest pickleball paddle manufacturer with state of the art facilities and deep rooted values also supplying big name brands in the game. This allows us to offer incredible and reliable quality to our clients.. That being said, our brand staff, administration and creative team are all within Canada.

What is the warranty on your products?

We offer a 1 year hassle-free warranty on any manufacturing defect. This does not include normal wear and tear from use. That being said, note that our products are sourced and manufactured by only the best and every product is inspected before packaging.

Do you ship to the USA?

YES! As we are situated close to the Canada/USA border, shipping is available across the continental US with tracked shipping.

I have more questions!

Don’t hesitate to contact us via our contact form. It will be our pleasure to assist you in any way we can.

Play on!

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